Customer Satisfaction

Our aim is  to recognised by our customers as the best Fire Sprinkler Company in the UK,  and as part of our ISO 9001 quality systems, we constantly monitor our customers satisfaction levels after completion of each contract.

Below are the results of a recent survey showing the area questioned and percentage of customers who rated us in each category.

Understanding of your requirements52%40% 8% -
Speed of response to queries52%32%12%4%
Accessibility of contacts44%32%24%-
Clarity of information provided32%40%20%8%
Proactive in making suggestions28%48%24%-
Meeting timescales40%36%16%8%
Being kept informed of problems48%24%12%16%
Ability to be flexible38%24%34%4%
Quality of presentation38%46%12%4%
Conformance to specification46%33%21%-
Value for money30%54%12%4%
Quality of our service35%48%17%-
Overall Average40%38%18%4%

When asked "Would you recommend our service to others? 96% of respondents said they would.

We recognise that we are not perfect and we use this feedback to constantly examine our working practices and where necessary make changes to ensure improvements.

We list below some of the unsolicited comments we have received from customers:-

April 2017

Just a quick email to say that the installation first fix works went very well.

Your installer Matt was excellent. He is certainly a very good tradesman, works very hard and efficiently and has done a great job. Very pleased with him, he was very friendly and worked really well against the odds

The tests were a success as well, so I'm very pleased that we will not need pumps. Please pass on my thanks to Jason for his careful redesign.

I'll get back in touch to give you plenty notice on 2nd fix.

Thanks again.

Mr D of Wellington, Somerset

Mar 2017

Thank you for your CPD presentation on Monday at our main office.

Very informative and would recommend it to any building control companies, Architects and designers.

Thanks again Craig and Damian.

Jason Cattell
Building Control

Feb 2017


It has been a learning experience but we got there in the end with your help I must add, so many thanks for that.

As a company we will definitely look to work with Nationwide Sprinklers again.

Many Thanks and look forward to receiving the commissioning certs.


R. Ahmed
Contracts Manager

Jan 2017

 Thank you for all your help on this matter.
T.  Hurst
Assistant Property Manager

Dec 2016

Thank you for your prompt attention to our enquiry and the impressive technical support documentation provided.

We are impressed with level of expertise you demonstrate and as soon as the plans have been finalised we will be in touch.

Edmund Watkinson

Nov 2016

Jonathan is very happy with the engineers, he states that they were well turned out very efficient well mannered. They have ironed out small issues and got on with the job with no hassle at all and he is very impressed. He says that it is very rare that he comes across workmen with such good attitude and workmanship.

Oct 2016

Andy and Max did a great job today in the installation of the sprinkler system - no issues occurred and they were very professional in their jobs.

System went through fine and looks to be working with any hiccups - please send me whatever paperwork through so I can send this to the council - finally get this closed off then.



Sep 2016

Just a quick not to say thank you so much for sorting out a maintenance service for you at short notice you have really gone the extra mile in understanding why the speed was so important to us.

I also wanted to say thank you very much for sending Shaun and Dillon to do the service. They were fantastic. They were friendly throughout the job, tidy and respectful and also extremely patient with my three children who were bombarding them with questions. They explained everything to me very
clearly and did an excellent job. Thank you ever so much.


Aug 2016

Just a quick email to say that the team you sent today are a lovely, friendly and professional bunch - a real credit to your organisation.

July 2016

Jonathan is very happy with the engineers, he states that they were well turned out very efficient well mannered. They have ironed out small issues and got on with the job with no hassle at all and he is very impressed. He says that it is very rare that he comes across workmen with such good attitude and workmanship.

Jonathan Evans

June 2016

We were so pleased we found your company, we were confused and didn't understand how this all worked until we got information from nationwide fire. We will certainly recommend you to all our friends."
Juliet Burgess-Ray

May 2016

Whilst writing I must commend your fitters for their first class attitude whilst on site last week. They made a difficult job seem easy!!!


Apr 2016

Just to say that our service engineer was very pleasant, efficient and

Thanks again.

Anna Davidson

Mar 2016

Thanks for this, and for everything. Keith’s been a total star and your professionalism has been second to none. We’ve never before had sprinklers installed so thank you for hand holding us through the process. It has been a pleasure working with you.

Susan Downer, HR Administrator, Target Housing

Feb 2016

Your team are getting on with the install at Pine Court, impressed with their progress.

Andy Higginbottom | Planned Maintenance Manager | Derby Homes Limited

Jan 2016

"Your engineers were very helpful and accommodating, we were impressed"


Simon of Grove Construction.


Dec 2016

Just want to highlight the effort that Alex and Joe have put into the work onsite, Considering its the first time I have used sprinkler systems on my site the lads were very professional and very vigilant in their work. Communication from them was fantastic and just want to say it was a pleasure to have them on site. (please keep sending them)

Stuart Allan
Project Manager
ESH Property Services

Nov 2015

If asked, I would certainly put your name forward due to your open and free assistance.

Kind Regards

Austin C MSc MChem Grad IOSH | Health, Safety and Environment Manager

Oct 2015

Just had a customer call to say “The install guys are a credit to your Company”

This was for Andy Lowton and Sam Crookston, for the job you did on Tuesday at Dover, he particularly mentioned the work you did to un-block a pipe.

Thank you and well done both of you.

Sep 2015

Your team came early, were charming, professional and very efficient.

Best wishes



Aug 2015

Your service men arrived promptly and completed the task in hand without any problems.

May I say what a good impression they made by their appearance, politeness and cleanliness.

I would have no hesitation on recommending your/their services.

Many thanks

Mike P

July 2015

"Thank you for sending your very pleasant and helpful team to us this evening"....

Eric B.

June 2015

“I would like to take this opportunity to thank you for all your help and look forward to working with you again in the near future.”


Mr. Shah

GJ Homes

May 2015

Dear Mr. Rhodes
My name is Michael Day I am the Project Manager for a new build property called Leverton House Holmesfield Sheffield. I first contacted your company in March of this year and requested a quotation for a fire sprinkler system for the above property.

My initial contact was with a lady called Adele who took the necessary details required for your company to start to process my requirements. In subsequent calls Adele was very helpful and patient, when I was trying to ensure that the quotation accurately reflected my needs. Over a period of time I realised that she was a thoroughly professional person who actually did what she had promised.

The designer allocated to my contract was Jason Clarke and again he guided me through the layouts with the utmost patience and professionalism. My only concern now was would the site workers match the quality of the office team. From my first meeting with Matt and AJ this Wednesday it was clear that they were well trained in their discipline and they finished on time today as I was promised. Nothing appeared to be a problem, their positive attitude and work ethic filled me with confidence.

I have been in the construction industry for many years and I consider your company to be the most client friendly and focused that I have dealt with, it has been an absolute pleasure to deal with your staff and I shall have no hesitation in recommending you to my future clients.

All the very best for the future.
Kind Regards Michael Day

May 2015

Excellent. I don't know why we come across so many cowboys when people like
you are around!

Really appreciate the assistance.

David Etherington
Waterstone Design
Building Services Consultants

Apr 2015

I was so impressed with the initial contact and good advice I got from Nationwide. I went to 6 contractors and only nationwide bothered to make us an offer. But as we are so impressed with the professional service we are going ahead with nationwide in any event.

Janice Field,
Field Home projects ltd

Mar 2015

Keith. We’ve not met but you sir are a genius.
Kindest Regards

Leigh Bowen
BaHons DipArch (EEB) RIBA

50° North Architects

Feb 2015

Hat's off to this online support and your help, feed that back to the management. So much easier than hanging on phone systems and menus etc...

Will Mills – London

Jan 2015

The installation went very smoothly last Friday , please ensure that the management are advised that I thought that Mark Fowler and his two colleagues did an excellent job and are very good Ambassadors for your Firm

Chris Hook

December 2014

I was very happy with your engineer's first fix work on our  site at Maida Vale. Very professional.

Cliff Ellis
Integrated Environmental Services

November 2014

Your installation engineers were very helpful on my project at the Grove in London.

John Cuffe

October 2014

Had your guys in today and they did a great job. Can you please forward me the certificate so I can send to building control.


Adam Cocks
CDR Electrical Wholesalers

September 2014

Thanks for getting back to me with a quote for the sprinkler system.
I just want to say out of the four companies I contacted you are the only one to actually respond to my enquiry at all, let alone provide me with a quote. I shall recommend you as a company in the future.

Adrian Plant

August 2014

Thank you, Kimberley. If the project goes as smoothly and efficiently as your management, the client and contractor will be pleased, I’m sure,

Kind regards


June 2014

Thanks to your sprinkler system which meant we did not have to compromise the design we now have a fantastic open-plan home!
Michael Seymour

May 2014

Just a quick note to say thank you for all your assistance with our installation. We realise this must be a relatively small project in the scheme of things, so we appreciate the fact that you made time to discuss over the phone and offer technical guidance and re-assurance!

Also, please pass on our thanks to the installation team who came out yesterday. The guys were friendly, professional and hardworking and got on with the job with minimum fuss. They left us, and our builders, with a positive impression of Nationwide.

Thanks again


April 2014

Hi Keith, hope you are well?- Just to let you know we will be sending a payment off early next week for the Willow Walk development


We have had our money in now, and at long last have sorted the cash flow that has been holding us back.


James and myself would like to thank you for your patience and your help on this tricky job


Kind regards


Adrian Hull

Kirk Homes Ltd

Mar 14

John is happy with this as he believes all the electrics have been installed fine. He also tells me that our engineers are very good at what they do!

Feb 14

Dear Keith/Tristan

Thank you for arranging for your fitters to attend here last week to fix our system. Happily they were able to confirm that the test they ran after altering the plumbing was successful and that the system now conforms to applicable standards and regulations. They indicated that the paperwork confirming the rectification work would be issued shortly and I look forward to receiving this in due course.

Your fitters also took the opportunity to re-install the plumbing looking much more neat and tidy, for which I'm appreciative. They were courteous and pleasant in their manner, as well as efficient, and came across as very good ambassadors for your company.

Thank you for getting this rather worrying issue resolved at last.


Richard Cockram
for Addleshaw Goddard LLP

Jan 2014

 “We were extremely pleased with the work NFS have done on the Northcote Mews Project and will definitely be using NFS on their next project at Woodlands Way, which starts in the new year”.

Tim Costin at the Cherwell Group

Dec 2013

I was very happy with delivery of your product, your men were very efficient and tidy,
and came with all their necessary PPE. They did a very good job. I will be recommending
you to Trent & Dove for future projects.

Mick Goodwin

Nov 2013

Excellent service and installation. Your operatives got on with the job despite it being a difficult installation.


Mark Jessop

Contracts manager

Derby City Homes

Oct 2013


Just to say a huge thanks for your sterling work last week – it was an absolute pleasure working with you all, and we really appreciate your extra hospitality, especially at the end of the day. We learned a great deal and hope that we were able to do justice to this in our final film. For one thing, we were seriously impressed at the efficacy of sprinklers and have tried to do this justice, both in our interviews and our voice-over.

Research director BBC

Sep 2013


I must take this opportunity to pass on the comments received from my site manager. Tim has said that your guys on site were extremely co-operative , helpful and professional . So often outside contractors are unwilling to work as part of a team, but not in this instance, so again many thanks for that.

Kind regards,

Martin Grant.
Of West Byfleet

Aug 2013

Your engineers did a fantastic job, much quicker than we thought it would be done and the whole process was smooth.


Tim Costin - Cherwell Group

July 2013

We have been so impressed by the massively professional way Nationwide have carried out this project on 19 of our homes.

We will certainly want to have Nationwide as our preferred contractor on future projects.

Mervin Hudson of St Leger Homes

June 2013

I run my own business and I don’t get much feedback on how we perform for our customers. My builder , his own contractors and my family have all observed how brilliant your engineer were when they did our installation. The builder remarked that the engineers were efficient and worked harder than everyone else on the site.
The overall opinion of everyone was how impressive your workmen were.

J Broom,

June 2013

Thank you Keith, you were a fantastic help.

Many thanks for your swift assistance and response to this.

T Eacott

May 2013

 Thank you for your prompt reply and I appreciate the quick response.
I'd like to thank you and your team for a job well done.
Kind regards

S. Ellis; ABIFM
Building Manager

April 2013

Thank you for assistance in the work that you had recently undertaken during the Easter Term mid-break at the Hinckley Campus and the efficient way in which both Paul and Matthew were able to mobilise your team given fairly short notice.

A Barker
Divisional Director

March 2013

Many thanks for the email. I really do appreciate your response to the situation making a stressful situation much easier to handle. Thank you once again.


February 2013

On another point- can I take this opportunity to thank the guys that came. Great workmanship, and very helpful. It was a pleasure having them on our site, which is also our home!

Greg Parkin
Director PDS

January 2013

Firstly thanks - the job was done smoothly and without hassle. The two guys kept the mess down, and cleaned up afterwards, all of which was much appreciated. And the tank fits the space beautifully - we are really pleased. In fact the whole experience has been a good one - from the very original discussions we had, all the way through to completion. I would be grateful if you could pass our thanks to those concerned.
All the best

Ely, Cambs

December 2012

I am so delighted with the engineers and how they co operated. Can I have the same team back to do the commission work.

G L Contractors

November 2012

I was that impressed with your company on the last project I haven’t bothered to go anywhere else for a price this time.

Lee Purchase

October 2012

I am over the moon with how good your guys were on site. Very impressed indeed.


September 2012

Your operatives were exceptional. If all of the much purported “experts” in the industry were as good as those that you sent our economy would soon self heal


August 2012

I appreciate that a lot of work has gone into planning this installation and I believe this is necessary to ensure that the project went smoothly.

Your engineers were great and did a fantastic job and were very polite.

G. Malvermi 

July 2012

Your engineers Mark and Lindsay were outstanding when they came to do my installation. They were polite and courteous and I could not have asked for more.

Lizzie R. London

June 2012

Just wanted to drop you a quick e mail to let you know that the installation team you have with us here at Queensmead, are an absolute credit to your company, they are punctual, polite and the speed and efficiency with which they have worked throughout the project has been second to none.

Their helpful nature from day one has been outstanding, it is very rare in this day an age for people to take a pride in their work but Mike & Dave have done just that with very impressive results.

I hope you send them back to us for the second fix as I am absolutely delighted with their work. Thanks again.

LJ P. Building & Plastering Services

May 2012

The two engineers were fantastic, explained everything and did a brilliant job. They are a credit to your company and I am very pleased with the product.

D Tucker.

April 2012

Thank you for the CPD certificate It was a excellent presentation.
Thanks again


March 2012

I am very pleased with the service so far from NFS and I am amazed that the benefits of sprinklers are not more widely known in the construction trade.

The safety aspect alone should be enough but there is also an aesthetic benefit allowing open-plan arrangements and also the cost benefits allowing reduced total construction cost (removal of fire resisting construction such as fire doors).

My parents actually thought, like I did, that they all go off at once when smoke is detected, but it is heat so all the sprinklers in the building don’t go off at once

Andrew - Norfolk

February 2012

Thank for all your help and guidance. Because you showed me how to apply for the water supply the water company have rung me up to apologize and they are now digging the road up to do their job correctly. Without your guidance I would now be in trouble. It has been a pleasure to work with you and your experts.

Mick S
Building contractor Leicestershire

January 2012

It’s been a pleasure working with you, and you have done everything you said on the tin. We have realised that sprinklers open up many design options to us especially with the removal of walls in properties so we will definitely be in touch in the future.

V. Mulvaney

December 2011

Thanks to Nationwide Fire for all the help in resolving a non compliant sprinkler installation and helping us to make the homeowner see that his installation was done badly.

Chris Bell, Hertfordshire LABC

November 2011

Our installers were superb. Arrived at 8 am on the dot and worked well and efficiently around our own builders all of the 2 days. They were also good humoured and explained the functions of all aspects of the system.
Excellent service all round from 1st phone call to final testing.

A. Davidson

October 2011

"The team that visited the site were very courteous, professional and helpful and gave a good impression the company”


September 2011

We have been very pleased with the service and conduct of your company, its employees and the very good technical assistance provided.

Hambledon Hill investment ltd

August 2011

I have to say it was a pleasure working with you guys and I will be using you again in the future.

Stephen, London

July 2011

I have worked with Tristan Rhodes of Nationwide – Fire on two occasions. Our projects were to provide Urgent Operational Requirements capability to the Royal Navy where deadlines could not be missed and full attention to the details of the Naval specification were essential.

Tristan provided us with outstanding service on both occasions to provide bespoke systems with very atypical attributes. His efforts to research all potential leads to reach a finally acceptable solution went far beyond our commercial expectations. Nationwide-Fire met all of their commitments, always delivered on their promises and could be entirely relied upon to do what they said they would.

Their design and installation services were first rate, and test and certification documents were accurate and provided in timely manner. My experience of their service is first class and I would recommend them without hesitation.

R. Hughes BEng (Hons) CEng MIMechE
Systems Engineering Manager

July 2011

Having never worked with Nationwide Fire Sprinklers Ltd previously, you can be nervous when employing a new supplier. Even with the nature of working on a listed building and with English Heritage, the technical assistance and general levels of customer care provided by Nationwide have removed these nerves.

This was enhanced further when the Engineers arrived on site. Matt and Ian worked diligently and carefully, and in communication with all other trades, which was like a ‘breath of fresh air’. They are a credit to Nationwide.”

 JC - Cambridge

June 2011

Firstly let me thank you for the work done by 2 very pleasant engineers and carried out within the time frame supplied. Also thank you to yourself for a quick response to the problem which arose yesterday.

JL - Builders Leeds

May 2011

Mark and Paul are excellent guys and are doing their best to minimise disruption. 

 Kevin - Sheffield

April 2011

I spoke to Keith Rhodes from Nationwide who I must say is technically superb. He explained the requirements to me and I fully understand them.


March 2011

Thank you for your help and technical guidance with the care home you are protecting for us. Your knowledge and level of helpfulness is brilliant.

Head of Technical services Derbyshire County Council.

February 2011

Thanks very much for your comprehensive report. Trevor and I are pleased for your input and professionalism shown on site.

This experience has been very useful to us and added to our knowledge when we try to review residential sprinkler system installations.

Principal District Surveyor

January 2011

I wanted to thank you again personally for all of your help in getting our sprinklers sorted - I honestly don't know if I could have done it without you!

Jan B, London.

December 2010

On a personal note, I just wanted to say thank you for your advice and professionalism during the short lifespan of this project. Every time I have spoken to any member of your team, I always found them professional and courteous.


November 2010

Thanks Keith
look forward to receiving other docs and note the other issues which we will address.

Thanks for all your help and if we have the opportunity to engage your company in any of our own or clients project rest assured we will.

October 2010

I visited Fir Tree Road yesterday with the local Fire Officer, he was very happy with our progress and please to see we were almost completed. Speaking with the Monique the Home Manager she was very happy with your staff who seem to have been very polite and went out of their way to work round the homes needs. So on behalf of everyone at the home and myself thank you for all your work and input to date.

Major UK care Home operator

Sep 2010

Your guys did a fantastic job and I am well impressed with how good the installation has been. The care home owners are very happy and plan to use you on the next jobs they are doing.

Construction Company - Portsmouth

Aug 2010

Dear Sirs,
The engineers were here yesterday ( Mick and Dave I think) and I am pleased to say  they did a good job. I was impressed with their hard work and they managed to work through the problems they encountered as best as possible.

I would prefer it if Mick and Dave could come back themselves to commission the installation as they seem very competent and know the job now.

Mr. O. T. Ward 

July 2010

I would just like to say how refreshing it has been to deal with your company. Your employees are always positive approachable and knowledgeable!
Thank you.

Mrs. and Mrs. P. Maidenhead

June 2010

The fitters were quick and efficient, they put all the floor boards back and cleaned up afterwards. We would recommend your company in the future.

A Cartwright.

May 2010

We had such a fantastic service from your company before so we naturally came back to you with our next job.

Marc. T of Leeds

April 2010

I should say that it's been a great company to work with . It was a lovely change to deal with such professional and responsive individuals. I think it's important to say this as it is rare to get such good customer service.

Jessica Z.

March 2010

The service from your company has been exceptional, a quick turnaround of quotation and information ,and followed up with a courtesy call to make sure we had received all we needed. We shall be advising our client to instruct you to proceed”

Richard of Leicester based Architects

February 2010

Your engineers did a fabulous job and worked very hard. They are good lads and I am very pleased with the work your company has done on my new house.

Stuart L - York

January 2010

We are very pleased with the sprinkler system, and with the service you have provided both personally when installing and the helpfulness of your accounts department.

I would happily recommend your company to anyone.

Suzanne B - Ramsgate

December 2009

Your engineers were extremely helpful and professional and a credit to your company, especially as there was a problem with the water supply installation caused by the water authority and your engineers worked late to sort the problem so that the system could be completed.

Also the installation team that completed the first fix were very helpful and neat, and explained things well. All engineers involved are a credit to the company, and I am very pleased with the service I have received.


November 2009

Thank you so much for this ! I have spent ages, including around a 2 hour meeting with planning, trying to get them to accept my proposal and they would not. They seemed to acknowledge my interpretation of the relevant statutes and regulations ( I am a barrister and so I had researched the issue myself) but were still refusing to agree without an expert's report. I am hoping this will do the trick !

I am forwarding it to the building regs officer and as soon as I have agreement I will be in touch to commission you.

Once again, thank you !


October 2009

When I visited the latest of our care homes  you have just completed installing sprinklers at, I was so impressed with how neat and tidy the engineers had been. I had to ask where the pipes to the property had been laid in the ground outside as the reinstatement was so good. The staff were very impressed by the workmen and had nothing but praise for your company. As owners of over 150 care homes we will be using your company as we roll out a programme of sprinkler protecting most of them.

Nigel K - Property Portfolio Manager, major national care home facility provider

September 2009

Thank you for the nice installation work your engineers did on our major housing project here in Helston. They were very neat and the job has gone well.

S. G. Land developers, Cornwall

August 2009

Thank you for carrying out the work at Belper so promptly and  I understand from the builder on site that all went well on the day I must say, you have been extremely easy to deal with, and it has been a pleasure working with you.

Mr. M.G. of Gadsby Ltd

July 2009

I wish I’d telephoned you two hours ago as you have answered all my questions in one 10 minute call. I had wasted so much time trying in vain to get the right information. Your technical expertise is exactly what I needed to hear.

S F development company

June 2009

Thank you for the technical presentation you delivered at our regional NHBC offices. We found the information you gave us to be exactly what we needed to know. Our inspectors will now be able to better understand the calculations and requirements of the British Standard D C .

NHBC Building surveyor

May 2009

Thanks for taking the time to take my call the other day to discuss our proposed installation. We are 4 to 6 weeks away form needing sprinklers and we will be asking your company to do the work especially with your in house innovations like the triangular tanks you sell exclusively for fitting into roof eaves in loft conversions.

J T home owner

April 2009

Thanks for helping me out with our project. We got our plumber to install sprinklers but when he realised that he had no qualifications to support his claim that the sprinklers would work the building control officer refused to accept his installation. This is probably why we cannot get hold of him and he will not answer our calls or letters. As discussed we will need you to replace the sprinklers and pipe and start again.

A B home owner.

March 2009

"Thank you Lesley. A professional service as ever from Nationwide."

T.M of Thomas Callum Associates.

Feb 2009

Thanks for delivering on this project so quickly and progressing the work so efficiently. As you know the project was a most urgent requirement for an existing theatre of warfare and our mission has gone extremely well.

Your company’s input has greatly contributed to our success and your senior engineer who worked with us was so attentive and proactive. The Ministry are delighted with the product and are placing orders for a much larger run of the product. Our success will be shared with your company as we continue to work together.

R.H. of Specialist MOD Contractor

Jan 2009

We have been more than pleased with what you have done for us thus far – so you will be our first point of contact for this type of work in the future whenever required.

J. W of Morris Care Homes PLC

Dec 2008

Just dropping you a line to say that I was really impressed with Mick, he worked very hard and was extremely polite and conscientious throughout.

Chadwick / Dryer architects

Nov 2008

Thank you for your email and prior quotation. The project is currently pre-tender stage but it was important for us to obtain a feel for the cost of a domestic sprinkler system and we are still looking to install a system.

Whilst it will depend a little on an agreed fire strategy with building control, due to your efforts, we will look to specify your company and system in our tender documentation.

Neil H.

Oct 2008

Nearly everywhere I go (at least, doing talks for BAFSA) I'm getting good reports about Nationwide Fire Sprinklers Ltd.

These have come from building control people, customers and other building professionals. The latest one was re a project in Carlisle.

Keep up the good work!

Ian Gough MIFireE MBEng
Technical Advisor

Sep 2008

Thanks for your professional job on our project in Winchester. We will certainly be specifying your company on our future projects where sprinklers are needed.
Linda Brown RIBA. (architect)

Aug 2008

"We will be placing our order with your company and we are impressed by your expert knowledge compared to the others we contacted and your prompt attention. Your certainly showed us you know much more about your job than your competitors"

Philip B.

July 2008

Just wanted to email to say how happy we are with the first fix. You guys done a great job and were pleasant to have on site.

Melvyn P.

June 2008

Thanks for your speedy reply Keith, we deal in light hazard products.
Much appreciated

Jan S

May 2008

David is an asset to your company. He was helpful and nothing was too much trouble for him”.

Above All loft conversions

April 2008

Many thanks for the great job!

Sean B. Nottinghamshire

Mar 2008

Just wanted to let you know that I was very impressed with your installation

They were punctual, amiable, helpful, swift, tidy and an all round excellent

I would definitely use you again and recommend your company to others.

Chris B.

Feb 2008

I just wanted to write and thank you for the speed and efficiency of work that was carried out today.  Please thank your team on my behalf - they were very pleasant and we were very impressed with their tidying at the end!

Emma P. of London

Got the invoice. All looks fine. Job all looks fine as well. Very efficiently carried out.

Peter W. Chiswick

Jan 2008

If all our building work had been so easy to organise, so clearly quoted, so fast and so flexible, we would be very happy customers indeed!

Well done Nationwide - a lot of other companies could learn from your effective time management, excellent customer service and efficient onsite team.

Customer Satisfaction Survey Comments.

Dec 2007

Further to a conversation with an extremely efficient young lady in your office I attach hereto initial plans for a proposed terrace of 5 No 3 bed houses for a quotation.

Graham C. of Herts.

Nov 2007

Firstly, may I complement your engineers for a truly professional job.

Whilst on-site they were polite, respectful of our home, tidy and pleasant and I would have no hesitation in recommending Nationwide to anybody who is looking to have a sprinkler system installed.

My first thought when we were told that we needed a sprinkler system installing was one of mess, pipes, re-decoration, water and sprinkler heads. How far from the truth this was, the job has progressed with minimal upheaval of our home and I thank you for that.


Oct 2007

“Thanks for taking on this job for us at short notice. The local sprinkler company gave us a much lower price than you and the other firm but they just never showed up despite repeated promises and we are now in delay on our contract.

In the end we see it is better to use a more professional company who we can trust”

Coryn, Tyne and Wear

Sep 2007

My loft conversion specialist and my building control officer have spent months trying to sort out how to overcome our problems and the job has been at a standstill. In the end they asked me to look into options and I am so glad I came across your company.

In 15 minutes you have sorted out how to complete our loft conversion and I have learnt more about fire sprinklers by talking to you than all of our builders and council officers put together. Thanks for all your good advice.

John from London

Aug 2007

Many thanks for your prompt response. I will get together some drawings and investigate the water supply and get back to you soon.

Jul 2007

Thanks for your informative call earlier today. I confirm that we are interested in the installation of a complete system for the address given above.

The building is grade 2 listed, 3 stories, 6 apartments and 1 marionette. Leslie - From Cornwall

Jun 2007

“thank you for your quotation of £15800 for the apartments. We had another quote from a company in Scotland which was £73,000 so we expect our client will be selecting you for this small project!” From Jonathon in Wales

May 2007

Chris Woodward wrote “many thanks for your time in helping me with this matter, your opinion is greatly appreciated”

April 2007

“Thanks for doing the job so quickly and economically. Your engineers were helpful neat and tidy, and the installation was much easier than we thought it would be. We would certainly recommend you and would use you again”
Shane Mather Builders

March 2007

Many thanks for your reply. I have to say it is a breath of fresh air that such a company as yours are able to provide a quick and detailed response as you have. Many are too quick just to provide bare bones info and then answer questions as they arise. I will be sure to pass your info onto the Client and will let you know of any comments or questions they may have. In the meantime, I am happy to keep you in mind for any other projects that may be suitable for this type of system.

Once again, thank you for your time and I will be in touch soon. Kind regards - Alistair - Architects and Designers


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