Meet the Nationwide Fire Sprinklers Team

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Customer Pledge

Mission Statement
Nationwide Fire Sprinklers Ltd aims to be the UK’s premier fire sprinkler supplier and installer, providing a professional, compliant and quality service to all our customers. It is our intention to ensure that every customer has total piece of mind throughout the project knowing that the work is being undertaken by the very best of the best.

Nationwide Fire Sprinklers Ltd ensures its entire staff are fully trained to the required level and we are a fully ISO 9001 certified company. Every residential sprinkler installation will be fully compliant and meet the requirements of BS9251:2005 / NFPA13.

Our Commitment
Through our experience, we understand that projects only work well when everyone works to the same goals. Building on our knowledge we have created this, which is our commitment to your project running as smoothly as possible.

We also understand that our customers are the single most important thing in our business – without you, there would be no business. With this in mind we aim to provide you with the very best and here is how we will do that...

As a customer we promise to give you

• the highest level of customer service
• honest and realistic expectations of your project
• a timely response to your queries
• the highest craftsmanship
• the respectful treatment of you and your property

In return for this, all we ask is that you treat our staff with the same respect they show you, answer our queries promptly and ensure your bills are paid promptly, as late payments could cause delays to your project.

Our Contact Details
We also understand that sometimes problems occur, and as such we have a dedicated Customer Support Team.

So, should you have any feedback, good or bad, please do not hesitate to contact our team directly on 0115 – 9343883, alternatively, if you prefer you can email to –

customer.support@nationwide-fire.co.uk

A Large Print version of this document is available upon request.

We look forward to working with you,
Keith Rhodes,


Managing Director